Case Study: a global premium beauty retailer improves supply chain speed and inventory visibility with EXL

Improving a global beauty retailer’s supply chain

EXL worked with a global premium beauty retailer that had strong customer experience and product assortment but struggled to keep up with rising demand for real-time inventory visibility and faster delivery. The retailer relied on manual, decentralized processes and cumbersome reporting, which limited insight into product availability, tracking, forecasting, vendor compliance, and problem inventory resolution, leading to delayed shipments, inventory issues, and lost revenue during peak seasons.

EXL implemented a real-time purchase order tracking tool, a vendor chargeback process with brand compliance education, periodic SKU reforecasting, and streamlined day-to-day operations with standardized request templates, improved PO accuracy, and centralized inventory reporting. These changes cut shipment lead time from eight weeks to three weeks, collected $2.5M in chargebacks over two years, improved problem inventory resolution by 60%, and reduced inventory lead time by 62%.