Case Study: a large health benefits management firm reduces turnaround time with EXL XTRAKTO.AI

Delivering an efficient data extraction tool to significantly reduce manual data processing and turnaround time through EXL XTRAKTO.AITM

EXL worked with a large health benefits management firm that administers healthcare for millions of patients. The firm handled more than 14,000 daily authorization requests from 150+ medical centers, with each request containing unstructured medical documents and 30+ fields that had to be extracted manually, creating high labor demands and long turnaround times.

To address this, EXL implemented EXL XTRAKTO.AI™, its AI/ML-, NLP-, and computer vision-based content extraction solution, to automate document processing and convert unstructured records into structured data. The solution cut manual effort by 50% in FTE terms, reduced turnaround time by 40-70%, and improved processing and extraction accuracy by 5-10%.