Case Study: a large healthcare company improves customer experience with EXL Health and EXLVantage™

Reengineering data management and analytics to create a superior customer experience

EXL worked with a large healthcare company that provides benefits consulting to employers and wanted to improve customer experience, reduce costs, and support better employee health outcomes. The company had plenty of data, but it was outdated, hard to access, unreliable, and difficult to turn into useful insights, making it hard to support employers and manage benefits effectively.

EXL implemented EXLVantage™, its data aggregation, warehousing, analytics, and reporting solution, to unify data from more than 1,500 employer groups and create a 360-degree view of cost, utilization, health, compliance, and performance. With EXL, the client reduced missed data files by 70%, cut data refresh lag by 50%, reduced manual reporting work by 80%, moved from quarterly to monthly refresh cycles, and centralized reports within two weeks of data receipt, enabling faster insights, better targeting of interventions, and measurable savings.