Case Study: a US-based Fortune 500 media and communications company boosts discount capture by $6M with EXL

Analytics unlock millions for a communication company’s discount capture program

EXL worked with a US-based Fortune 500 media and communications company that processed more than $8 billion in vendor payments each year. Although the company had an early payment discount clause with suppliers, legacy finance processes and siloed functions meant it was capturing less than 1% of available discounts, leading to revenue leakage and weaker operating margins.

EXL used its Intelligent Operations framework along with its Insights360 analytics platform to redesign workflows, improve visibility into unearned discounts, target high-value suppliers, expand e-invoicing enrollment, and speed up invoice cycles. The result was an 82% increase in discount capture versus previous years and about $6 million in incremental savings, including a 6x increase in suppliers participating in the discount program and more than 67% additional e-invoicing enrollment.