Case Study: a leading regional health plan achieves faster, more accurate document processing with EXL Health NLP

Helping our client grow and scale operations by delivering quality gains, improvements in accuracy and efficiency, and significant reductions in turn around time

EXL worked with a leading regional health plan that was manually reviewing and processing more than 2 million complex documents. This created major issues with productivity, accuracy, turnaround time, and the ability to scale without adding staff.

EXL Health implemented a Natural Language Processing (NLP) solution to read, extract, and validate data from unstructured authorization documents, supported by a RAPID BluePRINT assessment and proof of concept. The solution processed more than 10,000 daily requests and up to 35 fields per document, helping the client cut FTE needs by 50%, reduce turnaround time by 70%, and improve accuracy by 5%.