Case Study: a leading regional insurance company increases sales and streamlines underwriting with EXL LifePRO Digital Suite

U.S. regional insurance company significantly improves new business processes, increases agent and customer satisfaction

EXL worked with a leading regional insurance company serving more than 2,000 independent agencies across the eastern U.S. The insurer needed a new digital solution for its life insurance application process because its legacy workflow was paper-based, manual, expensive to change, and too inflexible to support growth or new product offerings.

EXL implemented the LifePRO Digital Suite to automate new business, underwriting, and workflow processes from application receipt through policy issue. The platform improved agent and customer experience, made the company self-sufficient in launching products, and increased application submission rates to 45% by year-end 2021 from 33% in 2018, while also saving $250,000 annually in license and software costs.