Case Study: a leading global food distributor achieves real-time analytics and faster reporting with EXL

Insights-as-a-service enables real-time analysis for timely decisions

EXL worked with a leading global food distributor, a 50-year-old worldwide leader in food and nonfood distribution, to improve how it analyzed business information for decision-making. The customer was struggling with slow manual reporting across multiple disparate systems, siloed KPIs, limited drill-down visibility, and spreadsheet-based processes that delayed access to real-time insights.

EXL implemented an Insights-as-a-Service program built around an Analytics Center of Excellence, using BI technology, ETL-based data integration, automated reporting, dashboards, and self-service tools. EXL’s solution improved collaboration and standardized reporting, cut report creation time by more than 75%, enabled more accurate single-source reporting, and helped the distributor make faster, data-driven decisions across sales, customer segmentation, and operational performance.