Case Study: a leading title services provider achieves 20% OPEX reduction with EXL

EXL drives 20% OPEX reduction for a leading title services provider

EXL worked with a leading title services provider that was struggling with highly manual, county-by-county title operations, limited scalability, and the need to better handle the cyclical mortgage market. The company wanted to move away from labor-intensive processes and build a more efficient, digitally enabled operating model with room for new revenue opportunities.

EXL implemented a phased transformation using agile roadmap development, hyperautomation, transaction-based pricing, and digital cloud-native tools including XTRAKTO.AI, SmartEmail.AI, Workflow Automation, and SmartAudit.AI. EXL consolidated more than 300 FTE operations in three months and reduced operating costs by 20% on average, while improving cycle times by about 45%, cutting errors by 40–60%, and boosting customer satisfaction.