Case Study: a top US financial institution improves underwriting with EXL Transaction Insights

EXL transaction insights improves underwriting for a US lender

EXL worked with a top US financial institution that wanted to use bank transaction data to improve underwriting, approval rates, and credit performance. The customer struggled to systematically extract insights from unstructured transaction data and to create smart variables for better risk decisions, and EXL implemented its Transaction Insights solution to address this need.

EXL’s solution categorized more than 90% of transactions into 150+ categories, generated 1,000+ predictive variables, and supported a credit default model built with bank transaction intelligence. As a result, the customer achieved 15% better risk discrimination and a 10–15% increase in systematic decision rate, while also improving capabilities for loan amount assessment, early warning triggers, collections, and revenue verification.