Case Study: a US-based consortium of nonprofit organizations achieves 50% better funding-to-program ratio with EXL

Creating community value leveraging data and insights

EXL worked with a US-based consortium of nonprofit organizations that wanted to improve children’s services by reducing back-office costs and directing more funding to community programs. The consortium was spending too much on finance and accounting administration, struggling to attract and retain talent, and facing inefficient, poorly standardized processes that caused delays in month-end close and financial reporting.

EXL helped design and operate a back-office shared services model, bringing in governance, risk, compliance, and digital process improvements across finance and accounting. The engagement included more than 40 standardization projects and 20+ automation initiatives, resulting in over 20% efficiency gains across member agencies, about a 20% reduction in close cycle time, improved reporting timeliness and accuracy, and a roughly 50% improvement in the ratio of funding dollars going to programs versus finance and accounting costs.