Case Study: a leading regional health plan achieves 70% faster turnaround with EXL's NLP data extraction solution

Automation delivers significant savings and accuracy improvements

A regional health plan worked with EXL to address the growing burden of manually reviewing and processing large volumes of complex documents needed to support scheduling access to care for millions of members. The process was creating delays, accuracy issues, efficiency challenges, and higher staffing costs.

EXL Health implemented a full-scale NLP data extraction solution with validation, real-time monitoring, quality assurance, and configurable operational reporting. The result was improved data capture accuracy, a 70% improvement in turnaround time, and a 50% increase in agent productivity.