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Visit WebsiteFQHC Reduces Abandoned Calls by Over 1,000 Per Month with Artera Call to Text
Altura Centers for Health
Arnie Reynoso
Chief Information Officer
Artera
Artera delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. By unifying disjointed communications and information into a single channel for patients, Artera fuels healthcare providers to deliver healthier patients, more efficient staff and more profitable organizations. The Artera platform helps 500+ unique health systems facilitate 1.1 billion messages for 40+ million patients. Founded in 2015, Artera (formerly WELL Health) is based in Santa Barbara, California and has been named on the 2021 Deloitte Technology Fast 500 and ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.
Case Studies
Showing 46 Artera Customer Success Stories
Altura Lowers its Call Volume and Increases Patient Satisfaction Using Artera
Altura Centers for Health
Manuel Pedroza
Chief Information Officer
Cedars-Sinai Improves Epic MyChart Enrollment by 19% Using Artera
Cedars-Sinai Spine Center
Ramin Rasoulian
Lead Applications Specialist
Renowned Orthopedic Group Requires a Complete Patient Communications Solution
Cedars-Sinai Spine Center
Siobhan Palmer
Director
Cedars-Sinai Leverages Artera’s Conversation Builder to Streamline Workflows, Boost Patient Satisfaction and Recover Revenue
Cedars-Sinai Spine Center
Irma Ramos
CS Link Application Specialist
Children’s Wisconsin Uses Wayfinding to Provide Concierge Patient Service
Children’s Wisconsin
Christopher Neuharth
Executive Director, Digital Health Experience
Children’s Wisconsin Leverages Artera’s Conversation Builder to Identify and Reduce Barriers to Care While Driving Meaningful Patient Interactions
Children’s Wisconsin
Megan Sheble
Senior Project Manager
A Pain-Management Provider’s Ratings Improve After Implementing Artera
Columbia Pain & Spine Institute
Christina Dorning
Lead Receptionist
CHC Leverages Community Outreach Model to Acquire New Patients and Close Gaps in Care
Community Health Centers of the Central Coast
Frederick Aguilera
Navigation Center Supervisor
Community Memorial Health System Reduces No-Shows by 29 percent
Community Memorial Health System
Lori Hooks
Director of Quality and Practice Systems
Artera Enables CMHS to Quickly Pivot During COVID Crisis
Community Memorial Health System
Kristine Supple
Director of Population Health
Dayton Children’s Hospital Delivers COVID-19 Test Results in Less Than One Hour During Critical Holiday Season
Dayton Children’s Hospital
Nikki Collier
Project Manager, Digital Engagement Operations
Dayton Children’s Hospital Uses Artera Analytics Plus with Self Service Functionality to Optimize Patient Communication and Improve Staff Efficiency
Dayton Children’s Hospital
Mindy Becker
Digital Engagement Program Specialist
How Eisenhower Health answered patient demands for texting with Artera’s enterprise-level patient communication platform
Eisenhower Health
Mark Steffen
Chief Administrative Officer, Primary and Specialty Care Clinics
Esperanza Health Centers Harnesses Data to Improve the Patient Experience and Optimize Efficiencies with Artera
Esperanza Health Centers
Erika Estrada
Project Manager of Tech-Based Patient Engagement
Hackensack Meridian Health Launches Mammography Campaign via Artera, Attains $2.7M in Incremental Revenue
Hackensack Meridian Health
Pamela Landis
Senior Vice President
Hanger Clinic Deploys Conversational Messaging with Artera to Improve the Staff and Patient Experience
Hanger Clinic
Carrie Davis
VP of Patient Experience
Houston Methodist Daily Telehealth Visits Increases 50x Using Artera
Houston Methodist
Tesha Montgomery
Vice President of Operations and Patient Access
Jefferson Healthcare Reduces Patient No-Show Rate and Call Volume Using Artera
Jefferson Healthcare
Rachel Barbieto
Business Applications Analyst
Kheir Clinic Serves Diverse Community with Artera Multilingual Messaging
Kheir Clinic
Shawn Werve
Vice President of Operations
Lakeside Community Healthcare Taps Artera For Population Health Outreach
Lakeside Community Healthcare
MemorialCare Uses Artera to Increase Patient Engagement with RepuGen Surveys
Memorialcare Medical Foundation
Debra Spindel
Vice President
Monterey Spine & Joint Reduces Patient Response Time From Days to Minutes
Monterey Spine & Joint
Jason Wilfong
Chief Operating Officer
Artera Enables Family Practice to Reduce Call Volume, Decrease NoShow Rates, and Lower Bill Collection
Mountain View Medical Center
David Swartout
Chief Operations Officer
New Mexico Orthopaedics Reduces Daily Staff Workload by 2 Hours With Digital Copay
New Mexico Orthopaedics
Terri Werner
HIM Supervisor
Using Conversation Builder, Newton Clinic Boosts its Google Rating from 2.3 to 3.5 Stars
Newton Clinic
Mark Thayer
Practice Administrator
How ONE Used Artera to Increase Patient Retention
Ortho NorthEast (ONE)
Tia Brown
Appointment Reception Supervisor
Multi-Appointment View Increases Patient Satisfaction & Engagement
OrthoIllinois
Traci Owens
EHR Administrator, HIPAA Privacy Officer, Worker’s Compensation Manager
The Largest Physician-Owned Practice in California Sees a 33% Reduction in No-Shows in One Month
Riverside Medical Clinic
Chelsie Hernandes
Patient Support Representative
An Orthopedic Practice Meets Its Customer Service Goals Using Artera
Rocky Mountain Orthopaedics
Pam Bachorski
Practice Administrator
Artera Rapid Release Program Enables San Ysidro Health to Improve Access to Care During Pandemic
San Ysidro Health
Kevin Mattson
President and CEO
Sansum Clinic Leverages Artera to Collect Outstanding Balances and Improve the Patient Experience
Sansum Clinic
Nonprofit Gets a 269% Increase in Appointment Confirmations Using Artera
Sansum Clinic
Betty Lee
Director of Patient Access
Artera ChatAssist AI Saves Sansum Clinic 159 Staff Hours in COVID-19 Vaccine Rollout
Sansum Clinic
Jessica Acevado
Call Center Patient Access Manager
Signature Orthopedics Sees a 50% Reduction in No Show Rate After Implementing WELL’s Patient Communication Platform
Signature Orthopedics
Suzann Crowder
Administrator
How an orthopedic practice with multiple locations boosted patient satisfaction and their bottom line
St. Charles Orthopaedic Surgery Associates
Suzann Crowder
Administrator
FQHC Reduces No-shows by 25% Using Bidirectional Texting
Tandem Health
Marty Martin
Director of Clinical Informatics
TVHC Increases Appointment Confirmation Rate by 220%
Tiburcio Vasquez Health Center
Caleb Sandford
Chief Operations Officer
TrueCare Reduces No-Show Rate by 23.5% and Enhances the Patient Experience With Artera
TrueCare
Tracy A. Elmer
Chief Information Officer
UNC Health Exceeds Call Center Goals and Raises Referral Conversions by 45%
UNC Health
Velaire Elliott
Healthcare System Manager, Access and Clinical Integration
UNC Health App Increases Patient Engagement Through Artera and Gozio Partnership
UNC Health
Dan Dodson
System Director, ISD Digital Health and Innovation
United Community and Family Services (UCFS) Healthcare Increases Patient Engagement and Slot Utilization With Artera
United Community and Family Services
Cara Westcott
Chief Operating Officer
US Healthcare Company - Customer Case Study
US Healthcare Company
Vista Community Clinic Improves its Performance Metrics Using Artera
Vista Community Clinic
Michelle Monroe
Chief Operations Officer
Wheeler Health Lowers Call Volume and Enhances Staff Efficiency with Artera
Wheeler’s Family Health & Wellness Center
Dan Herens
Vice President of Information Technology
Yakima Valley Farm Workers Clinic Partners with Artera to Enhance the Patient Experience Using Conversational Messaging and Rescheduling
Yakima Valley Farm Workers Clinic
Matt Cozon
Senior Director, Information Services
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