Case Study: Newton Clinic boosts Google rating from 2.3 to 3.5 stars with Artera

Using Conversation Builder, Newton Clinic Boosts its Google Rating from 2.3 to 3.5 Stars

Newton Clinic, a multi-specialty healthcare provider in Newton, Iowa (21 providers, 47,645 annual visits), faced a low Google Review rating of 2.3 stars that didn’t reflect its quality of care. To address this reputation gap, Newton Clinic partnered with Artera and deployed Artera’s Conversation Builder to automate post-visit feedback collection.

Artera implemented a post-visit survey workflow that routed 1–2 ratings to a manager for follow-up and encouraged 4–5 raters to leave Google Reviews. The solution raised Newton Clinic’s Google rating from 2.3 to 3.5 stars (a 52% improvement), generated 60+ new 4‑ and 5‑star reviews in four months, and delivered ongoing patient insights to drive service improvements.

Newton Clinic

Mark Thayer

Practice Administrator