Case Study: US Healthcare Company boosts appointment bookings and confirmations with Artera

US Healthcare Company - Customer Case Study

US Healthcare Company was losing revenue and patient satisfaction because appointment bookings and confirmations relied almost entirely on phone calls—leading to missed calls, long hold times, unreturned messages and empty slots. To solve this, the company turned to Artera and its WELL communication platform (a two-way texting and digital scheduling solution) to modernize patient outreach.

Artera implemented the WELL platform to meet patients in their preferred channels, enabling easy texting-based booking, confirmations and multilingual outreach. The impact was substantial: across provider customers using WELL, confirmations rose by 23% (Eisenhower), 10% (Altura), 220% (TVHC) and 269% (Sansum), Riverside Medical Clinic moved from 29% to 94% confirmed appointments, and SMOG saw 85% of calls answered—driving higher slot utilization and recovered revenue.