Case Study: United Health Centers boosts appointment generation with Artera Harmony

United Health Centers of the San Joaquin Valley Leverages Artera Harmony to Generate New Appointments and Drive Revenue

United Health Centers of the San Joaquin Valley, a Federally Qualified Health Center serving more than 200,000 patients across 100+ rural communities in California’s Central Valley, was struggling with high call volumes, long wait times, abandoned calls, and labor-intensive phone-based scheduling. The organization needed a better way to manage patient communications and improve appointment conversion, so it turned to Artera Harmony.

Artera implemented Harmony with conversational messaging, Call-to-Text, and Conversation Builder (Flows) to automate key patient workflows like welcome messages, language preference, service selection, and rescheduling. The result was a 77% appointment generation rate, a 220% increase in patients reached via text, a 3-point drop in call abandonment, and 99% of patients receiving a response within an hour, helping United Health Centers scale monthly outreach from 5,000 to 17,000 patients with just five agents.

United Health Centers

Humberto Cafaggi Alvarez

Central Operations Director