Case Study: Houston Methodist achieves 50x increase in daily virtual visits with Artera

Houston Methodist Daily Telehealth Visits Increases 50x Using Artera

Houston Methodist, an enterprise health system and Epic EHR customer, needed to rapidly scale virtual care and create touchless “virtual waiting rooms” during the COVID‑19 surge. They partnered with Artera to coordinate mass patient communications, scheduling automations, and virtual-visit workflows to keep patients informed and safely connected to care.

Artera deployed a texting-driven platform for education, scheduling, self-scheduling, referral coordination, and a virtual waiting room across 30+ outpatient clinics while Houston Methodist trained hundreds of providers. The results included a 50x increase in daily virtual visits (from ~12 to over 2,200), growth of virtual providers from 66 to nearly 900 across 37 specialties, and more than 260,000 text messages sent in a single day.

Houston Methodist

Tesha Montgomery

Vice President of Operations and Patient Access