Case Study: Ortho NorthEast (ONE) achieves a 39.6% reduction in no-shows with Artera

How ONE Used Artera to Increase Patient Retention

Ortho NorthEast (ONE), an orthopedic center in northeastern Indiana, needed a modern patient-communication solution after its existing software failed to meet patient and staff expectations. Patients wanted two-way messaging and staff wanted more efficient appointment reminders and recalls, so ONE selected Artera’s communication platform to provide automated, two-way messaging and streamlined reminder workflows.

Artera deployed tailored workflows, smart phrases, broadcast campaigns and automated pre/post‑visit reminders across scheduling, registration, billing and front‑office teams—going live in five weeks. In four months ONE’s no‑show rate fell from 5.3% to 3.2% (a 39.6% reduction), 96% of patients used the Artera platform, the practice sent over 190 messaging campaigns, and staff time spent on administrative outreach was significantly reduced.

Ortho NorthEast (ONE)

Tia Brown

Appointment Reception Supervisor