Case Study: New Mexico Orthopaedics achieves 2-hour daily staff workload reduction with Artera's digital copay

New Mexico Orthopaedics Reduces Daily Staff Workload by 2 Hours With Digital Copay

New Mexico Orthopaedics, a busy three-location orthopedic practice seeing about 800 patients a day, needed to reduce redundant administrative tasks and shorten patient check‑in times to improve the patient experience. They partnered with Artera and deployed Artera’s bidirectional texting platform as a “digital front door” to send reminders, collect registration and insurance details, and offer digital copay options.

Artera implemented automated texting, broadcast messaging and an integration with SwervePay for digital copays, plus real‑time auto-posting and refund notifications. As a result, Artera’s solution cut staff payment-processing workload by nearly 2 hours per day, enabled 17% of patients to pay copays in advance, reduced paper/postage and administrative costs, and improved patient communication and triage.

New Mexico Orthopaedics

Terri Werner

HIM Supervisor