Case Study: Yakima Valley Farm Workers Clinic cuts no-shows, boosts patient engagement, and saves $3M with Artera

Yakima Valley Farm Workers Clinic Partners with Artera to Enhance the Patient Experience Using Conversational Messaging and Rescheduling

Yakima Valley Farm Workers Clinic (YVFWC), a multi‑site community health center serving roughly 200,000 patients across Washington and Oregon, struggled with a legacy one‑way reminder system that couldn’t support multilingual outreach, two‑way conversational workflows, Epic/MyChart integration, or reduced no‑show rates. After evaluating options, YVFWC selected Artera (conversational messaging, campaigns, Epic integration and rescheduling features) to modernize patient communications and relieve call‑center burdens.

Artera deployed two‑way conversational messaging, automated rescheduling workflows integrated with Epic/Open Scheduling, and robust reporting scorecards. The result: medical no‑shows fell from >12% to 7% and dental from ~14% to 8%, 1,400 patients self‑rescheduled in the first 75 days, 50k+ texts/month, confirmation rates rose to ~65.3%, and YVFWC estimates $3M+ in cost savings with a 10X ROI. Artera’s solution improved patient experience, increased appointment fill and revenue, and reduced staff time on phone calls.

Yakima Valley Farm Workers Clinic

Matt Cozon

Senior Director, Information Services