Case Study: Eisenhower Health achieves 40% fewer no-shows and 88% less staff phone time with Artera

How Eisenhower Health answered patient demands for texting with Artera’s enterprise-level patient communication platform

Eisenhower Health, the only non-profit health system in California’s Coachella Valley, faced high call volumes, staff spending up to two hours daily on routine calls, and rising no‑shows that threatened revenue. Patients were asking for texting, so Eisenhower Health turned to Artera and its bidirectional texting platform to meet patient expectations and streamline administrative workflows.

Artera’s platform, integrated with Eisenhower Health’s Epic EHR and offering broadcast/custom messages in 100+ languages, was deployed to handle appointment reminders and patient communications. Within two months Artera helped Eisenhower Health achieve a 40% decrease in no‑shows, a 23% increase in appointment confirmations, and an 88% reduction in staff time spent on the phone, enabling teams to focus more on patient care.

Eisenhower Health

Mark Steffen

Chief Administrative Officer, Primary and Specialty Care Clinics