Case Study: Children’s Wisconsin reduces no-shows and identifies barriers to care with Artera’s Conversation Builder

Children’s Wisconsin Leverages Artera’s Conversation Builder to Identify and Reduce Barriers to Care While Driving Meaningful Patient Interactions

Children’s Wisconsin, the region’s only independent pediatric health system, faced persistent no-shows and social barriers that limited access to care. To better understand and reduce missed appointments, they partnered with Artera and deployed Artera’s Conversation Builder (ChatAssist AI) to collect patient feedback and identify underlying social determinants of health.

Using Artera’s Conversation Builder and Analytics Plus, Children’s Wisconsin piloted a workflow that generated 2,500 no-show follow-up responses (29% response rate) including 715 “tell us more” replies, uncovering issues such as transportation (up to 45% at one campus) and lack of winter clothing. Artera’s platform enabled targeted actions—Children’s purchased 163 coats and 180 hats/gloves (over $5k distributed), prioritized transportation coordination, corrected operational gaps (undeliverable numbers, cancellation handling), and expanded the workflow enterprise-wide to improve attendance and patient engagement.

Children’s Wisconsin

Megan Sheble

Senior Project Manager