Case Study: Riverside Medical Clinic achieves a 33% reduction in no-shows in one month with Artera

The Largest Physician-Owned Practice in California Sees a 33% Reduction in No-Shows in One Month

Riverside Medical Clinic (RMC), the largest physician-owned practice in California with 400,000 patient visits a year and 170+ providers, faced a chronic 15% no-show rate that cost the organization over $3M annually. Front‑office and call center staff were overwhelmed by repeat phone efforts and a one‑way automated reminder system that failed to move the needle, so RMC chose Artera to replace their existing reminder solution with a two‑way communication hub integrated with Epic.

Artera implemented a phased rollout—starting with three high‑volume clinics and going live in eight weeks—providing two‑way texting from the clinic’s number, bulk announcements, and automated reminders tied to the EMR. The results: a 33% enterprise‑wide reduction in no‑shows in the first month, confirmed appointments rose to 94.45% (up from 29.45%) yielding over $40K savings in two months, 91% of confirmed patients arrived, phone volume fell 6% and 4% at the two largest call centers, and nearly 100 RMC schedulers became active Artera users.

Riverside Medical Clinic

Chelsie Hernandes

Patient Support Representative