Case Study: Rocky Mountain Orthopaedics achieves streamlined operations and improved patient communication with Artera

An Orthopedic Practice Meets Its Customer Service Goals Using Artera

Rocky Mountain Orthopaedics, an orthopedic practice in Grand Junction, Colorado (13 providers, 86 employees, ~40,000 patient visits/year), faced an ineffective automated reminder and callback system that left staff overwhelmed and many last‑minute cancellations unfilled. To improve patient contact and reduce call burden, the practice turned to Artera and its two‑way texting platform.

Artera implemented two‑way text messaging with attachments and mass‑broadcast capabilities so staff could quickly notify and interact with large numbers of patients, share paperwork, and handle last‑minute provider changes. As a result, Rocky Mountain Orthopaedics filled more canceled appointment slots, saw reduced call volume and staff workload, achieved faster patient responses, and streamlined front‑office workflow—improving efficiency and patient satisfaction.

Rocky Mountain Orthopaedics

Pam Bachorski

Practice Administrator