Case Study: Sansum Clinic achieves 269% increase in appointment confirmations with Artera

Nonprofit Gets a 269% Increase in Appointment Confirmations Using Artera

Sansum Clinic, a nonprofit healthcare system with 200+ providers across 22 locations, needed a more flexible patient messaging solution than their legacy vendor could provide. They selected Artera — using the Artera platform (including ChatAssist AI workflows) integrated with their Epic EHR — to enable customizable, two-way appointment reminders sent from the clinic’s phone number and to let staff control timing and wording by specialty.

Artera implemented a tailored messaging solution that staff could manage themselves, piloted at the complex Foothill clinic, and was rolled out systemwide within a month. The results were measurable: appointment confirmations rose 269% (from 8.79% to 32.47%), no-shows fell 19%, and calls per patient visit dropped 25%, freeing staff time and improving patient communication.

Sansum Clinic

Betty Lee

Director of Patient Access