Case Study: Signature Orthopedics achieves 50% reduction in no-show rate with Artera’s WELL patient communication platform

Signature Orthopedics Sees a 50% Reduction in No Show Rate After Implementing WELL’s Patient Communication Platform

Signature Orthopedics, a busy orthopedic practice operating across multiple sites, struggled with high volumes of repetitive patient calls that overwhelmed front-office staff and crowded out time for complex cases. To streamline communications, the practice implemented Artera’s WELL patient communication platform, leveraging bi-directional texting, customizable quick-response templates, and automated messaging to better serve patients and reduce administrative burden.

Artera deployed WELL in a month-long rollout with staff training and automated workflows for reminders, pre-operative instructions, and real-time schedule updates. The results were measurable: no-show rates fell by over 50% in four months, patient bookings rose 11% in the first quarter, and the practice reported faster payback, higher patient satisfaction, and reduced front-desk call volume.

Signature Orthopedics

Suzann Crowder

Administrator