Case Study: Community Memorial Health System achieves 29% reduction in no-shows and $1.2M annual revenue gain with Artera

Community Memorial Health System Reduces No-Shows by 29 percent

Community Memorial Health System, a large Ventura County nonprofit healthcare system, struggled with high patient no-shows, an English‑only legacy reminder system that couldn’t confirm message delivery or accept patient responses, and difficulty reaching diverse patients during emergencies such as the 2017 wildfires. To address these challenges they turned to Artera and its Artera communication hub.

Artera deployed its communication hub (piloted at the Ashwood clinic) to deliver multilingual, two‑way texting, scheduled reminders at 7/4/1 days, and Broadcast messaging for emergencies. The solution drove a 29% drop in no‑shows, roughly $1.17M (reported as $1.2M) in increased annual revenue, up to a 28% increase in provider utilization, faster slot fill from timely cancellations, and improved patient engagement.

Community Memorial Health System

Lori Hooks

Director of Quality and Practice Systems