Case Study: United Community and Family Services achieves 22.6% fewer no-shows and an estimated $413K annual cost savings with Artera

United Community and Family Services (UCFS) Healthcare Increases Patient Engagement and Slot Utilization With Artera

United Community and Family Services, a Connecticut-based non-profit community health center with five outpatient locations and roughly 125k annual visits, faced heavy patient inquiry volume (~4,000/week), phone-tag, staffing strain, transportation and language barriers, and an outdated appointment reminder system. To add a modern, two-way communication channel, United Community and Family Services selected Artera and went live in February 2022 using Artera’s conversational messaging plus campaigns and broadcasts (and later Artera Analytics Plus).

Artera implemented a conversational messaging platform with campaigns, broadcasts and dedicated implementation support, quickly driving measurable improvements: a 22.6% decrease in no-shows, an estimated $413K in annual cost savings, a 15% increase in MyChart enrollment (40→46%), a 173% increase in patient survey responses, and outreach to 19K unique patients in the first year — including better engagement with limited-English patients. Artera’s ongoing support and analytics helped UCFS optimize messaging and sustain these gains.

United Community and Family Services

Cara Westcott

Chief Operating Officer