Case Study: Cedars‑Sinai Spine Center achieves 19% increase in Epic MyChart enrollment with Artera

Cedars-Sinai Improves Epic MyChart Enrollment by 19% Using Artera

Cedars-Sinai Spine Center, part of the Cedars‑Sinai academic medical organization, faced low Epic MyChart enrollment and a burdensome activation process that relied on paper keys or disruptive pre-appointment emails. Already using Artera for scheduling, they worked with Artera to find a more patient-friendly, staff-efficient way to boost portal adoption.

Artera implemented automated SMS delivery of the MyChart activation link—sent at scheduling and again two days before the visit—and targeted only patients who weren’t yet enrolled, starting with a three‑clinic pilot and then expanding. Using Artera, Cedars‑Sinai achieved a 19% increase in Epic MyChart enrollment in five months (and a 67% increase in sports medicine clinics in four months), drove higher portal usage, and substantially reduced staff workload through automation.

Cedars-Sinai Spine Center

Ramin Rasoulian

Lead Applications Specialist