Case Study: Vista Community Clinic achieves a 17% drop in no-shows and a 14% increase in daily patient visits with Artera

Vista Community Clinic Improves its Performance Metrics Using Artera

Vista Community Clinic, a Federally Qualified Health Center (FQHC) with eight Southern California locations, was struggling with persistently high no-show rates (about 23% overall and over 30% in some departments) while relying on unidirectional texting and email that couldn’t capture patient responses. To improve outreach and appointment management, Vista Community Clinic implemented Artera’s communication platform to enable bidirectional text messaging and more flexible patient engagement.

Using Artera, staff began receiving and responding to patient texts, rescheduling on the fly, and running targeted campaigns (prescription/referral alerts, specialty promotions), which drove messages from roughly 3,600 in the first month to nearly 25,000 in six months. The result: a 17% decrease in no-shows (from 23% to 19%), a nearly 14% increase in average daily patient visits (from 914 to 1,061), and a 3.7% lift in overall patient satisfaction (83.2% to 86.4%).

Vista Community Clinic

Michelle Monroe

Chief Operations Officer