Case Study: Columbia Pain & Spine Institute achieves higher Google ratings and fewer no-shows with Artera

A Pain-Management Provider’s Ratings Improve After Implementing Artera

Columbia Pain & Spine Institute, a five-provider pain-management practice in Gresham, Oregon (about 18,000 visits per year), faced a patient-satisfaction crisis — a 2.6‑star Google rating, high call volume, unreturned messages, time-consuming post-procedure follow-up, and frequent no-shows. To address these issues they implemented Artera’s HIPAA-compliant texting platform to improve patient communications and reduce phone traffic.

Artera enabled the practice to text patients individually and in bulk, store messages in patient records, and confirm appointments quickly, freeing medical assistants from phone tag and improving follow-up. Within four months Columbia Pain & Spine Institute saw reduced call volume, fewer no-shows, and its Google rating climb from 2.6 to 3.2, along with more reliable patient responsiveness and smoother office workflow.

Columbia Pain & Spine Institute

Christina Dorning

Lead Receptionist