Case Study: St. Charles Orthopaedic Surgery Associates achieves 50% fewer no-shows and increased revenue with Artera

How an orthopedic practice with multiple locations boosted patient satisfaction and their bottom line

St. Charles Orthopaedic Surgery Associates (now operating as Signature Medical Group) struggled with patient communications across two locations and a busy surgical program: front‑desk staff were overwhelmed by repetitive, non‑clinical phone calls that crowded out urgent needs. To address this, Artera deployed the WELL platform to automate FAQs and routine outreach while preserving personal touch through bi‑directional texting and customizable quick responses.

Artera’s implementation of WELL enabled automated reminders, pre‑operative messaging, and real‑time delay notifications, reducing staff effort and improving consistency of service. The practice saw patient satisfaction rise immediately, no‑show rates fall by over 50% in four months, and bookings increase 11% in the first quarter—delivering a rapid payback and strong return on investment for Artera’s solution.

St. Charles Orthopaedic Surgery Associates

Suzann Crowder

Administrator