Case Study: Tiburcio Vasquez Health Center achieves 220% increase in appointment confirmations with Artera

TVHC Increases Appointment Confirmation Rate by 220%

Tiburcio Vasquez Health Center (TVHC), a Bay Area FQHC with 9 locations, 115,000 visits per year and a 70% Hispanic patient population, needed a better way to communicate in patients’ preferred languages. Their old robo-call reminders couldn’t capture confirmations or cancellations and long hold times left patients waiting up to two hours, so TVHC turned to Artera’s texting platform with Epic integration and multi-language support to modernize outreach.

Artera implemented automated, bilingual text reminders, confirmations and real-time surveys (alongside a new phone system), which immediately raised confirmations from 25% to 80% (a 220% increase), reduced no-shows by 20%, cut average hold times by 60% (about 10 to 4 minutes), and improved slot utilization from 75% to 80%—translating to up to $1 million in additional annual revenue for TVHC.

Tiburcio Vasquez Health Center

Caleb Sandford

Chief Operations Officer