Case Study: Altura Centers for Health achieves 10% fewer calls and doubled patient satisfaction with Artera

Altura Lowers its Call Volume and Increases Patient Satisfaction Using Artera

Altura Centers for Health, a Federally Qualified Health Center with eight locations and 140,000 annual visits, was overwhelmed by tens of thousands of patient calls and a legacy messaging portal that didn’t integrate with its NextGen EHR. Patients were spending too long on hold and satisfaction scores sat at 2 out of 5, so Altura turned to Artera for a more efficient, low‑maintenance patient messaging and scheduling solution.

Artera deployed a user‑friendly texting platform that syncs in real time with Altura’s EHR and lets agents manage multiple conversations, automating appointment workflows and reducing manual updates. After implementation, Altura saw a 10% decrease in call volume, a 10% increase in appointment confirmations, no‑shows drop from 18% to 14% (a 22% decrease), and patient satisfaction doubled from 2 to over 4 — outcomes Altura attributes directly to Artera.

Altura Centers for Health

Manuel Pedroza

Chief Information Officer