Case Study: Tandem Health (FQHC) achieves a 25% reduction in no-shows with Artera

FQHC Reduces No-shows by 25% Using Bidirectional Texting

Tandem Health, a multi-specialty FQHC in South Carolina, faced excessive and ineffective patient outreach that led to complaints and a 20% average no-show rate; patients were getting duplicate notifications via email, phone, and text and often turned off communications. To address this, Tandem adopted Artera’s WELL™ bidirectional texting platform to better control message volume and give patients a simple way to confirm or cancel appointments.

Artera’s solution streamlined messaging and enabled two-way texting that met patients where they are, improving staff efficiency and patient responsiveness. Within one week Tandem’s no-show rate fell from 20% to 15% (a more than 25% decrease) and patient response rates rose about 40%; Tandem also expanded Artera’s WELL™ use to pharmacy and clinical communications, reducing complaints and saving staff time.

Tandem Health

Marty Martin

Director of Clinical Informatics