Artera B2B Case Studies & Customer Successes

Artera delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. By unifying disjointed communications and information into a single channel for patients, Artera fuels healthcare providers to deliver healthier patients, more efficient staff and more profitable organizations. The Artera platform helps 500+ unique health systems facilitate 1.1 billion messages for 40+ million patients. Founded in 2015, Artera (formerly WELL Health) is based in Santa Barbara, California and has been named on the 2021 Deloitte Technology Fast 500 and ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

Case Studies

Showing 52 Artera Customer Success Stories

Advanced Pain Care streamlines operations, reduces calls, and boosts patient satisfaction with Artera

Advanced Pain Care

AJ Correa

Director of IT

Altura Centers for Health reduces abandoned calls by over 1,000 per month with Artera Call to Text

Altura Centers for Health

Arnie Reynoso

Chief Information Officer

Altura Centers for Health achieves 10% fewer calls and doubled patient satisfaction with Artera

Altura Centers for Health

Manuel Pedroza

Chief Information Officer

Beauregard Health System achieves 18% mammogram and 13% colorectal gap closure and major staff-time savings with Artera Conversation Flows

Beauregard Health System

Nicole Clanton

Population Health Coordinator

Cedars‑Sinai Spine Center achieves 19% increase in Epic MyChart enrollment with Artera

Cedars-Sinai Spine Center

Ramin Rasoulian

Lead Applications Specialist

Cedars-Sinai Spine Center achieves 85% live answer rate and 20% call-volume reduction with Artera

Cedars-Sinai Spine Center

Siobhan Palmer

Director

Cedars-Sinai Spine Center saves 3,550 staff hours and recovers revenue with Artera’s Conversation Builder

Cedars-Sinai Spine Center

Irma Ramos

CS Link Application Specialist

Children’s Wisconsin achieves concierge wayfinding and reduces family anxiety with Artera

Children’s Wisconsin

Christopher Neuharth

Executive Director, Digital Health Experience

Children’s Wisconsin reduces no-shows and identifies barriers to care with Artera’s Conversation Builder

Children’s Wisconsin

Megan Sheble

Senior Project Manager

Columbia Pain & Spine Institute achieves higher Google ratings and fewer no-shows with Artera

Columbia Pain & Spine Institute

Christina Dorning

Lead Receptionist

Community Health Centers of the Central Coast achieves 30% patient recruitment and schedules 20,000 appointments with Artera

Community Health Centers of the Central Coast

Frederick Aguilera

Navigation Center Supervisor

Community Memorial Health System achieves 29% reduction in no-shows and $1.2M annual revenue gain with Artera

Community Memorial Health System

Lori Hooks

Director of Quality and Practice Systems

Community Memorial Health System achieves rapid telehealth scale and mass patient outreach during COVID with Artera

Community Memorial Health System

Kristine Supple

Director of Population Health

Dayton Children's Hospital achieves sub-hour COVID-19 test result delivery with Artera

Dayton Children’s Hospital

Nikki Collier

Project Manager, Digital Engagement Operations

Dayton Children’s Hospital optimizes patient communication and saves 530 staff hours with Artera Analytics Plus

Dayton Children’s Hospital

Mindy Becker

Digital Engagement Program Specialist

Deborah Heart and Lung Center achieves 50% fewer no-shows and 1,600+ staff hours saved with Artera’s conversational messaging

Deborah Heart and Lung Center

Rich Temple

Vice President/Chief Information Officer

Eisenhower Health achieves 40% fewer no-shows and 88% less staff phone time with Artera

Eisenhower Health

Mark Steffen

Chief Administrative Officer, Primary and Specialty Care Clinics

Esperanza Health Centers achieves improved patient experience and streamlined operations with Artera

Esperanza Health Centers

Erika Estrada

Project Manager of Tech-Based Patient Engagement

Hackensack Meridian Health achieves $2.7M in incremental revenue and 7,000 mammography appointments with Artera

Hackensack Meridian Health

Pamela Landis

Senior Vice President

Hanger Clinic Deploys Conversational Messaging with Artera to Improve the Staff and Patient Experience

Hanger Clinic

Carrie Davis

VP of Patient Experience

Holland Bloorview Kids Rehabilitation Hospital achieves 83% appointment reach and optimized slot utilization with Expanse Patient Connect, powered by Artera

Holland Bloorview Kids Rehabilitation Hospital

Raheema Visram Neely

Applications Specialist

Houston Methodist achieves 50x increase in daily virtual visits with Artera

Houston Methodist

Tesha Montgomery

Vice President of Operations and Patient Access

Jane Pauley Community Health Center increases access to care and cuts no-shows by 31% with Artera

Jane Pauley Community Health Center

Caroline Hoy

Director of Marketing

Jefferson Healthcare reduces no-shows and call volume with Artera

Jefferson Healthcare

Rachel Barbieto

Business Applications Analyst

Kheir Clinic achieves multilingual vaccination outreach with Artera

Kheir Clinic

Shawn Werve

Vice President of Operations

Lakeside Community Healthcare achieves 94% campaign success and 178 well-child appointments booked with Artera

Lakeside Community Healthcare

MemorialCare Medical Foundation achieves 35% higher survey click-through and 25% higher completion rates with Artera

Memorialcare Medical Foundation

Debra Spindel

Vice President

Monterey Spine & Joint reduces patient response time from days to minutes with Artera

Monterey Spine & Joint

Jason Wilfong

Chief Operating Officer

Mountain View Medical Center achieves 55% shorter hold times, 54% fewer no-shows, and a 10% reduction in outstanding collections with Artera

Mountain View Medical Center

David Swartout

Chief Operations Officer

New Mexico Orthopaedics achieves 2-hour daily staff workload reduction with Artera's digital copay

New Mexico Orthopaedics

Terri Werner

HIM Supervisor

Newton Clinic boosts Google rating from 2.3 to 3.5 stars with Artera

Newton Clinic

Mark Thayer

Practice Administrator

Ortho NorthEast (ONE) achieves a 39.6% reduction in no-shows with Artera

Ortho NorthEast (ONE)

Tia Brown

Appointment Reception Supervisor

OrthoIllinois achieves increased patient satisfaction and response rates with Artera’s multi-appointment view

OrthoIllinois

Traci Owens

EHR Administrator, HIPAA Privacy Officer, Worker’s Compensation Manager

Riverside Medical Clinic achieves a 33% reduction in no-shows in one month with Artera

Riverside Medical Clinic

Chelsie Hernandes

Patient Support Representative

Rocky Mountain Orthopaedics achieves streamlined operations and improved patient communication with Artera

Rocky Mountain Orthopaedics

Pam Bachorski

Practice Administrator

San Ysidro Health achieves rapid patient outreach (226K+ messages in 60 days) with Artera

San Ysidro Health

Kevin Mattson

President and CEO

Sansum Clinic achieves 40% recovery of outstanding balances in 1 month and improves patient experience with Artera

Sansum Clinic

Sansum Clinic achieves 269% increase in appointment confirmations with Artera

Sansum Clinic

Betty Lee

Director of Patient Access

Sansum Clinic saves 159 staff hours in COVID-19 vaccine rollout with Artera ChatAssist AI

Sansum Clinic

Jessica Acevado

Call Center Patient Access Manager

Signature Orthopedics achieves 50% reduction in no-show rate with Artera’s WELL patient communication platform

Signature Orthopedics

Suzann Crowder

Administrator

St. Charles Orthopaedic Surgery Associates achieves 50% fewer no-shows and increased revenue with Artera

St. Charles Orthopaedic Surgery Associates

Suzann Crowder

Administrator

Tandem Health (FQHC) achieves a 25% reduction in no-shows with Artera

Tandem Health

Marty Martin

Director of Clinical Informatics

Tiburcio Vasquez Health Center achieves 220% increase in appointment confirmations with Artera

Tiburcio Vasquez Health Center

Caleb Sandford

Chief Operations Officer

TrueCare reduces no-shows by 23.5% and enhances patient experience with Artera

TrueCare

Tracy A. Elmer

Chief Information Officer

UNC Health achieves a 45% increase in referral conversions and reduced call center volume with Artera

UNC Health

Velaire Elliott

Healthcare System Manager, Access and Clinical Integration

UNC Health achieves 443% increase in mobile app downloads with Artera (integrated with Gozio)

UNC Health

Dan Dodson

System Director, ISD Digital Health and Innovation

United Community and Family Services achieves 22.6% fewer no-shows and an estimated $413K annual cost savings with Artera

United Community and Family Services

Cara Westcott

Chief Operating Officer

United Health Centers of the San Joaquin Valley Leverages Artera Harmony to Generate New Appointments and Drive Revenue

United Health Centers

Humberto Cafaggi Alvarez

Central Operations Director

US Healthcare Company boosts appointment bookings and confirmations with Artera

US Healthcare Company

Vista Community Clinic achieves a 17% drop in no-shows and a 14% increase in daily patient visits with Artera

Vista Community Clinic

Michelle Monroe

Chief Operations Officer

Wheeler’s Family Health & Wellness Center reduces call volume by 20% and boosts staff efficiency with Artera

Wheeler’s Family Health & Wellness Center

Dan Herens

Vice President of Information Technology

Yakima Valley Farm Workers Clinic cuts no-shows, boosts patient engagement, and saves $3M with Artera

Yakima Valley Farm Workers Clinic

Matt Cozon

Senior Director, Information Services

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Artera B2B Case Studies & Customer Successes

Case Studies

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