Exotel B2B Case Studies & Customer Successes

Exotel is one of India's largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel's cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilise features like IVR, Call Recordings to sound professional and serve their customers better. They believe that they're at the forefront of something big. Cloud telephony is poised to change the way businesses function.

ADDA achieves streamlined resident communication and simplified society management with Exotel SMS

ADDA

Venkat Kandaswamy

Co-Founder & CTO

Agrostar builds a phone-first business and reaches 13 lakh farmers with Exotel

Agrostar

Saneeth

Analyst

Amnesty International India achieves mobilisation of over 3 million supporters with Exotel

Amnesty International India

Sriram

Spokesperson

ANAROCK achieves sub-30-second client response with Exotel's Parallel Ringing

ANAROCK

Rahul Yadav

VP Product

Autowale achieves centralized 24x7 call operations and seamless Bangalore-to-Pune routing with Exotel

Autowale

Mukesh Chandra Jha

Co-Founder & CEO

Awash Bank achieves 90%+ customer satisfaction with Exotel

Awash Bank

Babajob achieves scalable, automated missed-call job matching with Exotel

Babajob

Shashi Singh

Head of Engineering

Bank Islam Brunei Darussalam enhances customer care with Exotel AMEYO

Bank Islam Brunei Darussalam Berhad

Bawa Group of Hotels achieves 30% revenue increase and improved call handling with Exotel

Bawa Group of Hotels

Harmit Kaur

Revenue Optimization Consultant

Belita achieves improved customer experience and streamlined call handling with Exotel

Belita

Deep Singh

Business Head

Box8 prevents missed customer calls and recovers ~10% of daily sales with Exotel

Box8

Tarun Sharma

Head of Operations

Breathing Room achieves seamless, no-missed-call customer support with Exotel

Breathing Room

Kaushal Sanghvi

Founder

Co-Founder/CTO

dotCORD achieves a professional virtual office and seamless inbound call management with Exotel

dotCord

Sandeep Hedge

Co-Founder

Senior Manager- Last Mile Design

Everest Fleet achieves a 5X increase in driver recruitment with Exotel

Everest Fleet Pvt. Ltd

F5 Escapes achieves always-on customer availability and fewer missed bookings with Exotel's call center

F5 Escapes

Malini

Chief Executive Officer

Fabelio (Indonesian furniture e‑retailer) achieves higher first‑time delivery rates and reduced manual errors with Exotel

Fabelio

Shirish Subramanian

Head- Sourcing & Operations

Product Manager

iMarque Solutions achieves improved call connect rates and customer satisfaction with Exotel's remote contact center solution

iMarque Solutions

Communications & Design Lead

Jhatkaa.org mobilizes 100,000+ supporters in 3 days with Exotel's missed-call platform

Jhaatka.org

Premita Singha

Sr. Mobile Strategist

Jordan Ahli Bank improves SLA and productivity with Exotel

Jordan Ahli Bank

JSW MG Motor India achieves 22% higher customer satisfaction with Exotel

JSW MG Motor India Pvt Ltd

Just Books achieves 24/7 nationwide customer support and faster issue resolution with Exotel Toll-Free and virtual numbers

JustBooks

Subhash Bhushan

Co-Founder

Khan Bank improves customer experience and agent productivity with Exotel

Khan Bank

Kickstart Jobs streamlines hiring and candidate verification with Exotel

Kickstart Jobs

Samriddhi

Co-Founder

KocharTech achieves streamlined call management with Exotel’s AMEYO Communication Solutions

KocharTech

Ladybird Web Solutions achieves a 30% revenue boost by eliminating missed calls with Exotel

Ladybird Web Solutions

Bhanu Slathia

Director

a leading Saudi financial enterprise improves customer support and compliance with Exotel's AI-powered cloud contact center

Leading Saudi Financial Enterprise

Logisure achieves rapid, cost-efficient multi-city expansion with Exotel's virtual call center

Logisure

Anirudh Batwara

Chief Technical Officer

MTML achieves faster customer service and reduced call handling time with Exotel's Ameyo solution

Mahanagar Telephone Mauritius Limited (mtml)

MangoMist achieves fewer missed customer calls and more bookings with Exotel

MangoMist

Rishi Venugopal

Managing Director

Chief Operating Officer

Neat Meats achieves streamlined, reliable customer call handling with Exotel

Neat Meats

Mihir Tiwari

Founder

Numberz (cash-flow management company) achieves streamlined customer acquisition and agent training with Exotel

Numberz

Aditya Tulsian

Numberz

Ola Cabs achieves secure, scalable driver-rider communication with Exotel

Ola Cabs

Prateek Jain

Former Associate Director, Driver Experience

Paperman achieves streamlined call management and boosts Trash Funding for NGOs with Exotel

Paperman

Mathew Jose

Founder

ParkwayHealth improves patient experience and operations with Exotel

ParkwayHealth

PepperTap achieves customer privacy protection and rapid 2-hour delivery at scale with Exotel

PepperTap

Milind Sharma

Co-Founder

Piramal Finance achieves 22% higher call pickup and 60%+ collections via WhatsApp with Exotel

Piramal Capital & Housing Finance Limited

Playtag achieves ₹15 million cost savings with Exotel's missed-call solution

Playtag

Sharon Misra

Managing Director

Practo achieves unified customer communications and enhanced customer experience with Exotel

Practo

Shashank N D

Co-Founder & CEO

Printvenue scales support and minimizes hiring with Exotel

Printvenue

Saurabh Kochhar

Co-Founder & Managing Director

Quikr achieves 3X efficiency in connecting buyers and sellers with Exotel

Quikr

Praveen Chandran

Product Head, Quikr Services

Quikr triples efficiency with Exotel

Quikr

redBus boosts customer experience, increases conversions and saves Rs.3M annually with Exotel

RedBus

Kumar Vinod

Sr. Manager, Operations

Secretary

Scripbox achieves unified, scalable customer support and improved call tracking with Exotel

Scripbox

Sanjiv Singhal

Chief Operating Officer

Chief Technology Officer

Sulekha achieves improved customer experience and safeguards privacy with Exotel's User Virtual Number (UVN)

Sulekha

Satya Prabhakar

CEO & Founder

Operations & Strategy

Swiggy Streamlines Operations with Exotel Voice Solutions

Swiggy

Taaqademy achieves streamlined class scheduling and 3x growth with Exotel

Taaqademy

Rajeev Rajagopal

Co-Founder & Drummer

TISA Bank achieves 60% first-call resolution with Exotel Fusion CX

TISA Bank Limited

Toit achieves streamlined reservations and automated operations with Exotel

Toit

Sibi

Director

Uber India improves call connectivity and rider privacy with Exotel

Uber India

UMS Tech Labs achieves 40% revenue growth and 80% customer growth with Exotel

UMS Tech Labs

Shashank Todwal

Young Entrepreneur

Urban Ladder achieves improved customer experience and uninterrupted support with Exotel

Urban Ladder

Nandini Vishwanath

Director of Customer Care

Vedantu achieves uninterrupted online learning with Exotel

Vedantu

Vedantu achieves uninterrupted, private live learning with Exotel

Vedantu

Suresh Lakshmanan

Chief Technology Officer

YouSee cuts patient complaint calls by 50% and streamlines helpline operations with Exotel

YouSee

Gunaranjan P

Founder

Zerodha achieves remote support continuity in 3 hours with Exotel

Zerodha

Zivame achieves COD verification and reduced cancellations with Exotel

Zivame

Richa Kar

Co-Founder & CEO

Zostel achieves unified call routing and consistent customer experience with Exotel's IVR

Zostel

Kshitiz Bansal

Reservation & Customer Experience Manager

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Exotel B2B Case Studies & Customer Successes

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