Case Study: Breathing Room achieves seamless, no-missed-call customer support with Exotel

Exotel helps Breathing Room enhance their customer experience

Breathing Room, a marketplace that connects professionals and companies to under‑utilised workspaces across Indian cities, faced challenges in handling customer calls: customers were given facility managers’ personal numbers, leading to missed calls, poor tracking and an unprofessional experience. To solve this, Breathing Room partnered with Exotel to route customer queries through a single virtual number and IVR tied to each booking.

Exotel implemented a virtual number with IVR, call diversion based on booking details, missed‑call alerts and team routing so managers could make and receive multiple simultaneous calls. The result: Breathing Room eliminated unanswered customer calls, removed busy tones, improved tracking and callback workflows, and delivered a faster, more professional customer experience using Exotel’s platform.

Breathing Room

Kaushal Sanghvi

Founder