Case Study: Paperman achieves streamlined call management and boosts Trash Funding for NGOs with Exotel

Paperman Uses Exotel to Aid Trash Funding

Paperman is a recycling organisation that runs a "Trash Funding" model—connecting households and businesses with local scrap dealers (kabadiwallahs) so citizens can sell or donate plastic, glass, metal and paper to NGOs. To manage high call volumes, track enquiries and handle customers calling after hours, Paperman adopted Exotel for call support and bulk SMS, including integration with their APIs to streamline customer communication.

Exotel implemented cloud call-management and SMS capabilities that let Paperman track missed calls, call back customers, and integrate communications into their workflows. The result: faster, more reliable customer service, easier scaling and better NGO outreach—Paperman now works with over 35 NGOs, has helped raise over Rs. 15 lakhs, and sees about 80% of users donating their trash—outcomes Mathew Jose credits to Exotel’s reliable service and API integration.

Paperman

Mathew Jose

Founder