Case Study: dotCORD achieves a professional virtual office and seamless inbound call management with Exotel

dotCORD Uses Exotel to Manage a Professional Virtual Office

dotCord, an IT services company based in Belgaum with fewer than 10 team members, needed a professional virtual office phone system to handle inbound and international calls, log missed calls, and monitor client conversations across a distributed team. To solve this challenge they adopted Exotel’s cloud-based call center/virtual phone solution (Exophone) to receive calls, route them to remote agents, and capture call data.

Exotel provided a virtual phone number, dashboard tracking, SMS alerts for missed calls, and call recording stored in Amazon S3, enabling dotCord to handle around 3–5 daily calls, follow up on overnight international callers, and replay conversations for accurate requirements and quality checks. The Exotel setup simplified agent switching, improved responsiveness to missed calls via morning SMS summaries, and gave dotCord scalable, cloud-based telephony they plan to continue using.

dotCord

Sandeep Hedge

Co-Founder