Case Study: Toit achieves streamlined reservations and automated operations with Exotel

Toit - Customer Case Study

Toit, a popular Bangalore brewery, faced high call volumes for reservations, directions and waitlist management that relied on time-consuming manual processes and a physical record book. To address missed calls and repetitive queries, Toit adopted Exotel’s cloud calling platform — using incoming/outgoing calls, IVR and missed-call/SMS features — to streamline customer touchpoints and improve operational efficiency.

Exotel implemented a web-based call system plus IVR for location prompts, SMS alerts on missed calls and an integration with InResto to auto-dial the waiting list. As a result, reservations were moved online (eliminating the physical record book), missed calls could be tracked and customers immediately notified by SMS, directions were automated via IVR, and hosts no longer had to manually call waitlisted guests — saving staff time and reducing callback delays.

Toit

Sibi

Director