Case Study: Autowale achieves centralized 24x7 call operations and seamless Bangalore-to-Pune routing with Exotel

Autowale has a Central Call Center Across Locations with Exotel

Autowale, a 24x7 auto-rickshaw service operating in Pune and Bangalore, needed to expand into Bangalore without creating a separate call center or sacrificing the quality of its phone-driven orders and customer support. To solve this, Autowale implemented Exotel’s call center solution to route Bangalore calls into their existing Pune team while retaining call recordings, reporting, and business-logic capabilities.

Exotel set up instant call forwarding, a plug-and-play telecom layer with call recording and reporting, and offered API access for future CRM integration. As a result Autowale avoided hiring or outsourcing in Bangalore, went live immediately, and reported zero downtime on Exotel while gaining reliable reporting and call logs—improving support and operations performance.

Autowale

Mukesh Chandra Jha

Co-Founder & CEO