Case Study: Ladybird Web Solutions achieves a 30% revenue boost by eliminating missed calls with Exotel

Ladybird Web Solutions Uses Exotel to Manage Phone Calls

Ladybird Web Solutions, a five-person web and internet marketing firm that builds websites and online presences for startups and established companies, needed a way to stop missing prospective-client calls and to present a more professional image. They adopted Exotel's call center/virtual phone system, including IVR and business phone services, to manage incoming enquiries.

Exotel now routes all incoming calls and provides missed-call tracking and call recordings so Ladybird can track who is calling, handle enquiries more efficiently, and maintain the perception of a larger firm. As a result, Ladybird Web Solutions says Exotel has delivered roughly a 30% average uplift in revenue by reducing missed leads and improving conversion and organization.

Ladybird Web Solutions

Bhanu Slathia

Director