Case Study: Neat Meats achieves streamlined, reliable customer call handling with Exotel

Neat Meats Built with Exotel

Neat Meats is an online fresh-meat delivery startup that faced growing customer-call volumes and the risk of missed inquiries as the founders scaled operations. To replace founders' personal phones and build a proper inbound call center, Neat Meats adopted Exotel’s phone system, starting with Exotel’s free Startup Pack to manage incoming and outgoing customer calls.

Using Exotel, Neat Meats quickly set up intuitive call flows, linked personal numbers, recorded conversations for training, and automated reporting and SMS via Exotel’s APIs. The solution was easy to implement, enabled a dedicated team of five to handle calls, provided daily call reports for better oversight, and freed the founders to focus on other priorities—resulting in smoother operations and improved customer experience with measurable staffing and reporting improvements through Exotel.

Neat Meats

Mihir Tiwari

Founder