Case Study: Scripbox achieves unified, scalable customer support and improved call tracking with Exotel

How Scripbox uses Exotel to communicate with their customers every day

Scripbox, an online portal that helps individuals invest in a simple basket of mutual funds, needed a single, scalable phone system so customers could reach support or operations via one number and so the team could track and analyze calls and agent performance. To solve this, Scripbox chose Exotel for its virtual phone number and cloud contact‑center capabilities.

Exotel implemented a single virtual number routed to Scripbox’s support and operations teams, added call‑tracking and analytics (missed calls, call context, agent performance), and provided easy APIs to integrate with Scripbox’s product and CRM. The result was centralized customer communication, improved visibility into call quality and employee performance, faster setup and scaling, and a better overall customer experience backed by Exotel’s quick turnaround and support.

Scripbox

Sanjiv Singhal

Chief Operating Officer