Case Study: UMS Tech Labs achieves 40% revenue growth and 80% customer growth with Exotel

UMS Tech Labs has found power in integrating Google Apps & Cloud Telephony

UMS Tech Labs, a Nashik-based cloud solutions firm specializing in Google Apps integrations, needed a reliable telephony platform to offer call-center and custom telephony integrations to its customers. While evaluating options for a telephony solution that would integrate with Google Apps and scale reliably, UMS Tech Labs discovered and partnered with Exotel, adopting Exotel’s cloud telephony platform and app bazaar to power their offerings.

Using Exotel’s platform and app bazaar, UMS Tech Labs implemented integrated cloud telephony and custom call-center solutions tied into Google Apps and CRMs, improving architecture-level scalability and reliability. The partnership with Exotel delivered measurable impact—UMS reports a 40% increase in revenue and roughly 80% customer growth via the Exotel platform—while opening further opportunities to build simple, repeatable telephony apps for more clients.

UMS Tech Labs

Shashank Todwal

Young Entrepreneur