Case Study: MangoMist achieves fewer missed customer calls and more bookings with Exotel

MangoMist uses Exotel to ensure they don’t miss even a single customer call

MangoMist, a weekend resort near Bangalore, was losing bookings because it was missing customer calls and had no way to monitor call quality or recordings. To solve this, MangoMist adopted Exotel’s cloud telephony services — using a single number for reservations, IVR, call recording and tracking — which gave them virtual EPABX capabilities without investing in hardware.

Exotel’s call reports and recordings let MangoMist pinpoint when calls were being missed (notably after lunch) and reallocate staff — now two people handle calls during that period — while managers randomly review recordings to coach agents. As a result of Exotel’s solution, MangoMist has significantly reduced missed calls and seen a direct positive impact on sales.

MangoMist

Rishi Venugopal

Managing Director