Emplifi B2B Case Studies & Customer Successes

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Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

Case Studies

Showing 116 Emplifi Customer Success Stories

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Aeromexico elevates brand loyalty with Emplifi

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How Agencia Montalvo use analytics to keep cultural momentum and foster connection for Librerías Gandhi

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ASUS achieves transparent global performance reporting and faster decision-making with Emplifi Social Marketing Cloud

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Audi increased the effectiveness of their advertising campaigns with Voice of the Customer insight

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Avon achieves huge engagement and follower growth during Big Brother Brasil with Emplifi

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B&G Foods achieves faster response times and improved customer satisfaction with Emplifi

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Banco del Pacífico boosts brand awareness to 177.9K users per post and 2.75x efficiency with Emplifi Social Marketing Cloud

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Bath & Body Works Arabia achieves faster response times, 18.4% lower customer care costs and higher conversions with Emplifi

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Bays English Muffins achieves a 47% increase in interactions with Emplifi

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Benefit Cosmetics achieves scaled, data-driven community engagement with Emplifi

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Bensons for Beds brings the comfortable in-store shopping experience online

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Blue Diamond achieves 90%+ answer accuracy and streamlined self-service with Emplifi Bot

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Bob’s Red Mill showcases shopper passion with Emplifi's customer-generated content products

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Bush Brothers & Company® No Longer "Slow Cooks" its response times with Emplifi’s customer service solutions

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How Emplifi empowers Cheil Chile to keep Samsung’s social strategy sharp

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How Hardee’s® used Social Listening to garner new customers

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How Compartamos Banco streamlined social media management and saved big

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CONTENTS achieves 30%+ Instagram fanbase growth and deeper sentiment insights with Emplifi

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Social media mastery in the Coppel journey with Emplifi

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CPO doubles their ratings and reviews with Emplifi's open syndication

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Currys takes its omnichannel approach to the next level

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Daily Burn achieves 98% faster DM response and unified, data-driven social growth with Emplifi

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Del Sol - Woolworth empowers customer connections in the Retail industry with Emplifi

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Delta Air Lines achieves real-time in-flight attendant support and $2M+ savings with Emplifi

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Department of Culture and Tourism – Abu Dhabi achieves 15.9M video views and up to 86% lower CPM/CPE with Emplifi Social Marketing Cloud

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DCT Abu Dhabi Utilizing paid and organic content to earn 1.9M Likes for Abu Dhabi’s hidden gems

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How digitalfarm increased client social engagement by 30%

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Dine Brands Global achieves faster social response and improved guest experience with Emplifi Social Engage

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How DMC is building a thriving community in Textiles

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Dogs Trust achieves streamlined social media strategy and faster response times with Emplifi

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Domino's achieves real-time social engagement and 53% faster case handling with Emplifi Social Marketing Cloud

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Drybar lets customer stories shine with Emplifi

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Streamlined workflows with Emplifi boost Entel’s social media results

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How eXtra redefined eCommerce in Saudi Arabia with Emplifi’s Live Advisor and Live Chat solutions

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Famous Brands International achieves 75% faster case resolution and streamlined customer & franchisee management with Emplifi's case management CRM

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Farrow & Ball paints customer stories through Emplifi UGC

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Ferrara achieves 1,069% engagement increase and 867% impressions growth with Emplifi

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Freshpet delivers paw-sitively efficient Consumer Care experiences for Pet Parents

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G2 Esports integrates Western and Chinese social media management for data-informed decision-making

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How Emplifi helped G2A improve customer experience

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How GameStop® boosted conversions and average order value online

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Gemplers accrues customer proof with Emplifi

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Gemplers accrues customer proof with Emplifi

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How GNC harnesses visual and text UGC with Emplifi

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How Grupo Petersen created a deeper connection with its audience

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GUM achieves streamlined social media management and increased engagement with Emplifi

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HP connects to everyone, everywhere with HP Live Expert Centre powered by Emplifi Live Advisor

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HYLETE converts their passionate community into loyal customers

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IDEOWORKS.id saves 240+ man-hours and gains actionable social insights with Emplifi

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Jones Soda showcases 20+ years of user-generated content with Emplifi

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How a top global accessory brand reaches its desired audience with streamlined content workflows and testing capabilities

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How Kimpton Hotels increases online bookings and social media engagement

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Kirkland’s Used Emplifi to keep content fresh and community engaged during COVID-19

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Knight Frank achieves streamlined multi-channel social media management and measurable ROI with Emplifi

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How Kyivstar's social media managers decreased response time to 15 minutes while handling up to 700 requests via social media every day

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Land O’Lakes achieves 26K+ views and real-time consumer engagement with Emplifi Social Engage

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Liberty Bank achieves faster, data-driven customer experience with Emplifi Social Marketing Cloud

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Major League Soccer achieves a 61% engagement increase with Emplifi

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MBX celebrates a diverse fanbase with UGC

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McDonald’s KSA achieves industry-leading community engagement and faster response times with Emplifi

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Meetic achieves 4× faster social responses and unified online reputation management with Emplifi Social

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Mercedes‑Benz achieves same‑day website fixes and improved customer experience with Emplifi

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Mercy Ships achieves centralized global social media management and major engagement growth with Emplifi

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MicroAd BLADE Indonesia achieves data-driven social growth and real-time reporting with Emplifi

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Miele achieves global social media visibility and streamlined management with Emplifi

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How MPM Group used data to boost social media interactions

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How National Bank of Kuwait unified its social strategy to deepen engagement and promote financial awareness

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Trusted retailer Natural Baby Shower launches live shopping experiences with Emplifi

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NAVY Hair Care highlights customer stories with UGC and text reviews

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Organix achieves 34x greater engagement efficiency and boosts reach during lockdown with Emplifi

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Oxford Properties Group achieves increased social engagement and streamlined national retail communications with Emplifi

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Paris Saint-Germain utilizing TikTok to grow a football fan base of 25.4 million

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Penguin Random House overcomes performance and customer engagement challenges

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Petlove achieves a 159% increase in brand mentions and streamlined social community management with Emplifi

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How UGC showcases Center Parcs' 27 holiday destinations

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PowerStop champions automotive UGC with Emplifi

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Radio Flyer drives a 7x increase in conversion with Emplifi

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Raymour & Flanigan doubles the amount of authenticated reviews they receive with Emplifi

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Ribble enables hyper-personalized retail experiences with live video shopping

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How Salomon gears up for seamless social care with Emplifi

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Seattle Coffee Gear brings value to shoppers with UGC

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Shopee achieves streamlined, data-driven campaign management and higher conversions with Emplifi

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Skyscanner showcases global community content with Emplifi

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PLDT and Smart call on Emplifi to fully connect with their customers

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Sofology finds the perfect fit for each customer with virtual sofa shopping

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Sportsman's Guide scales content creation with a successful social media marketing campaign

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Stanley increases their volume of reviews by 100% with Emplifi

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How Stori transformed digital banking engagement for millions across Latin America

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Sun & Ski Sports brings community to the forefront with Emplifi

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Sur La Table serves a full menu of customer content with Emplifi

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Switzerland Tourism achieves a 103% increase in top-performing content with Emplifi

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TaskForce achieves 12.3 billion impressions and a 140% engagement increase with Emplifi

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The Arizona Cardinals achieves unified social analytics and higher fan engagement with Emplifi

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How The Bay collected over 2 million syndicated reviews with Emplifi

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The Body Shop achieves amplified advocate-driven engagement and sharper social insights with Emplifi

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How Boston Beer transformed digital customer service to uphold its legacy of loyalty

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The Cheesecake Factory achieves 20% faster contact handling and halved resolution time with Emplifi Agent

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The Cosmopolitan of Las Vegas drives 250 million impressions with Emplifi

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The Finnish Institute for Health and Welfare achieves streamlined multi-channel citizen engagement and time savings with Emplifi

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The Vitamin Shoppe gets healthy results with Emplifi

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Toyota Astra Motor achieves unified social collaboration and real-time reporting with Emplifi

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Trollbeads creates a data-driven content and community strategy with Emplifi

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Trupanion uses Emplifi to create a community-driven Insurance brand

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How TUI used Emplifi AI to increase ad efficiency by 81%

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Tune Talk achieves massive engagement growth and boosts brand love with Emplifi Social Marketing Cloud

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UCHealth achieves streamlined review management and 2x social engagement with Emplifi

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UFC achieves authentic live-event energy and boosted fan engagement with Emplifi

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How a leading European energy provider and agency optimize content strategy for a global audience

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Viñedos La Redonda achieves #1 Mexico alcohol-industry ranking and boosts sales with Emplifi

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vivo (smartphone brand) achieves 644% increase in interactions with Emplifi Social Marketing Cloud

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How VIZ Media streamlined operations and built a fanbase through UGC

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VMLY&R Agency achieves 5x faster pitch preparation and streamlined data-driven insights with Emplifi

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How Volaris improved customer sentiment and content performance with Emplifi's social media management solutions

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Wed2B achieves higher engagement and streamlined social publishing with Emplifi

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How Wool and the Gang uses community content to drive inspiration

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How Xplace saves 45+ hours weekly while empowering clients with autonomy

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