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Visit WebsiteAeromexico elevates brand loyalty with Emplifi
Aeromexico
Regina Valdes
Social Media & Content Manager
Emplifi
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
Case Studies
Showing 116 Emplifi Customer Success Stories
How Agencia Montalvo use analytics to keep cultural momentum and foster connection for Librerías Gandhi
Agencia Montalvo
Jaime Castruita
Head of Social Media
How ASUS uses Emplifi Social Marketing Cloud to measure and iterate on performance goals across 20 local markets
ASUS
Audi increased the effectiveness of their advertising campaigns with Voice of the Customer insight
Audi
Avon monitors Big Brother Brasil content with Emplifi
Avon
Viviane Pepe
Communications Director
B&G Foods finds giant success with trio of Emplifi products
B&G Foods
Connie McGinty
Senior Manager of Consumer Affairs
Emplifi Social Marketing Cloud guides intelligent decisions, resulting in better performance
Banco del Pacifico
Carlos Coloma
Digital Marketing Analyst
Bath & Body Works Arabia delivers modern customer experiences
Bath & Body Works
Mahmoud Zammar
Marketing Executive
Bays English Muffins increased interactions by 47% with a data-driven content plan
Bays English Muffins
Ian Culver
Director Of Client Services
How Benefit Cosmetics builds deep relationships with their communities
Benefit Cosmetics
Emily Dybwad
Director of Digital Marketing
Bensons for Beds brings the comfortable in-store shopping experience online
Bensons for Beds
Graham Wilson
Director of Digital and Omni Channel
How Blue Diamond's self-service chatbot is simplifying the customer journey by enabling consumers to get correct answers with over 90% accuracy
Blue Diamond
Lisa Diehl
Consumer Advocacy Manager
Bob’s Red Mill showcases shopper passion with Emplifi's customer-generated content products
Bob’s Red Mill
Kevin Irish
Digital Marketing Manager
Bush Brothers & Company® No Longer "Slow Cooks" its response times with Emplifi’s customer service solutions
Bush Brothers and Company
Kenna Hess
Manager of Consumer Relations
How Emplifi empowers Cheil Chile to keep Samsung’s social strategy sharp
Cheil Chile
Mario Ibarra
Head of Data Analytics & Performance Marketing
How Hardee’s® used Social Listening to garner new customers
CKE Restaurants
Brent Waible
Senior Media Manager
How Compartamos Banco streamlined social media management and saved big
Compartamos Banco
Alberto Pita
Content Brand Leader
Emplifi helps CONTENTS analyze a social media fanbase
CONTENTS
María Porcayo
Data Analyst Manager
Social media mastery in the Coppel journey with Emplifi
Coppel
Ana Marín
Head of Content Marketing
CPO doubles their ratings and reviews with Emplifi's open syndication
CPO
Carolyn Carden
Vice President of Ecommerce
Currys takes its omnichannel approach to the next level
Currys
Gillian Geraghty
Ecommerce and Omnichannel Director
How the health and fitness company grows lasting relationships with members beyond the app
Daily Burn
Madison Geery
Senior Marketing Manager
Del Sol - Woolworth empowers customer connections in the Retail industry with Emplifi
Del Sol - Woolworth
Raúl Arizpe
Content Coordinator
How one of the U.S.’ major airlines delivers a high standard of in-the-moment support to its 22,000 flight attendants
Delta Airlines
Erica Smith
Manager, IFS Technology Delivery
How to stay close to the travel community in uncertain times - and even experience growth
Department of Culture and Tourism
Saeed Rashed Al Saeed
Destination Marketing Director
DCT Abu Dhabi Utilizing paid and organic content to earn 1.9M Likes for Abu Dhabi’s hidden gems
Department of Culture and Tourism
How digitalfarm increased client social engagement by 30%
digitalfarm
Karen Libao
Senior Social Media Manager Team Lead
Dine Brands serves up a better social care experience for guests
Dine Brands Global
Alex Bresette
Director of Guest Relations
How DMC is building a thriving community in Textiles
DMC Corporation
Tiffany Medina
Consumer Marketing Manager
Emplifi helps Dogs Trust deliver advice and support to dog owners online
Dogs Trust
Abbie Wall
Social Media Manager
Domino's dramatically improves consumer engagement with social media management software
Domino's
Terri Haffey
Manager of Customer Care
Drybar lets customer stories shine with Emplifi
Drybar
Streamlined workflows with Emplifi boost Entel’s social media results
Entel
Boris Lizana
Social Media Analyst
How eXtra redefined eCommerce in Saudi Arabia with Emplifi’s Live Advisor and Live Chat solutions
eXtra
Famous Brands International finds sweet success with Emplifi's case management CRM
Famous Brands International
Robert Schicker
Retail Customer Service/Navigator
Farrow & Ball paints customer stories through Emplifi UGC
Farrow & Ball
Luke Williams
Digital Marketing Manager
How an emerging powerhouse in US confections and sweet snacking uses data to create social content that hits the spot
Ferrara
Andrea Easley
Social Media Manager
Freshpet delivers paw-sitively efficient Consumer Care experiences for Pet Parents
Freshpet
Lisa Diehl
Director, Consumer Care
G2 Esports integrates Western and Chinese social media management for data-informed decision-making
G2 Esports
Natascha Sturm
Senior Data Analyst
How Emplifi helped G2A improve customer experience
G2A
Sofiia Bukshovana
Social Media Specialist
How GameStop® boosted conversions and average order value online
GameStop
Angelo Di Giorgio
Head of e-Commerce & Digital Marketing
Gemplers accrues customer proof with Emplifi
Gempler’s
Lindsey Kaiser
Marketing Operations Specialist
Gemplers accrues customer proof with Emplifi
Gemplers
Lindsey Kaiser
Marketing Operations Specialist
How GNC harnesses visual and text UGC with Emplifi
GNC
Alison Schmitz
Product Manager, Ecommerce
How Grupo Petersen created a deeper connection with its audience
Grupo Petersen
Sofia Giordano
Digital Marketing Analyst
How SUNSTAR's oral care brand GUM governs social media management to streamline content delivery and increase engagement
GUM
Lidia Santos Rico
Communications Manager
HP connects to everyone, everywhere with HP Live Expert Centre powered by Emplifi Live Advisor
HP
Brian Chavrimootoo
Global Omni Channel Innovation Manager
HYLETE converts their passionate community into loyal customers
HYLETE
Jon Palmer
Lead Marketing Manager
Emplifi helps IDEOWORKS.id provide meaningful and actionable insights
IDEOWORKS.id
Arianto Bigman
Managing Director
Jones Soda showcases 20+ years of user-generated content with Emplifi
Jones Soda Co.
Maisie Antoniello
Vice President of Marketing
How a top global accessory brand reaches its desired audience with streamlined content workflows and testing capabilities
Kapten & Son
Sophie Creitz
Senior Social Manager
How Kimpton Hotels increases online bookings and social media engagement
Kimpton Hotels and Restaurants
Whitney Reynolds
Director of Social Media
Kirkland’s Used Emplifi to keep content fresh and community engaged during COVID-19
Kirkland’s
Stephanie Schiraldi
Social and Local Store Marketing Specialist
Knight Frank makes moves on social media with Emplifi
Knight Frank
Michael Peck
Head of Social Media
How Kyivstar's social media managers decreased response time to 15 minutes while handling up to 700 requests via social media every day
Kyivstar
Yaroslava Zahurska
Social Media Manager
Land O’Lakes Dairy Foods looks to technology partner to engage consumers via Facebook Live
Land O’Lakes
Vicky Cherne
Manager of Consumer Affairs & Customer Concerns
Why Emplifi, as a long-term data and marketing partner, makes the difference for the customer-centric financial brand
Liberty Bank
Tini Osephashvili
Head of Social Media
How the league has brought fans and players together on social media to celebrate their 25th season
Major League Soccer
Melissa Marchionna
Senior Director of Social Media
MBX celebrates a diverse fanbase with UGC
MBX
Bryanna Hawes
Social Media Manager
How @McDonaldsKSA and their agency led the industry in community management for 5 consecutive quarters on Twitter
McDonald’s
Osmat Awar
Director of Corporate Communication and Social Responsibility
Emplifi helps Meetic establish a serious relationship with its customers
Meetic
Stéphane-Laure Bernelin
Global Communication Manager
How Mercedes-Benz listened to customer pain points to elevate their online experience
Mercedes Benz
Eric Jillard
Manager of the Digital Marketing and Customer Relationship Management Department
Mercy Ships uses Emplifi to steer social media content globally
Mercy Ships
Francesco Paolo Tuzzolino
Digital Marketing Director
MicroAd BLADE Indonesia experiments with new tactics on social media thanks to comprehensive insights from Emplifi
MicroAd Blade Indonesia
Mediana Pratiwi
Head of Media Strategist
Miele amplifies its global social media strategy with Emplifi
Miele
Mattia Tonolo
Digital & Marketing Expert
How MPM Group used data to boost social media interactions
MPM Group
Julian Putranto
Digital Marketing Supervisor
How National Bank of Kuwait unified its social strategy to deepen engagement and promote financial awareness
National Bank of Kuwait
Abdul Mohsen Al-Rushaid
Senior Vice President
Trusted retailer Natural Baby Shower launches live shopping experiences with Emplifi
Natural Baby Shower
Esma Tirla
Store Manager
NAVY Hair Care highlights customer stories with UGC and text reviews
NAVY Hair Care
Jeremy Barrett Lipkin
Chief Executive Officer & Founder
Organix drives smart influencer marketing strategies for their biggest fans
Organix
Franceska Hunt
Social Media and Digital Campaign Manager
Oxford Properties Group defines the future of retail malls with all eyes on social
Oxford Properties Group
Sharon Kim
Manager of Social Media & Digital Content
Paris Saint-Germain utilizing TikTok to grow a football fan base of 25.4 million
Paris Saint-Germain
Anthony Baca
Deputy Digital Director
Penguin Random House overcomes performance and customer engagement challenges
Penguin Random House Grupo Editorial
Alberto Gutierrez
Social Media Coordinator
Emplifi helps Petlove reach full pet-tential on social media
Petlove
Livia Blanco
Brand Manager
How UGC showcases Center Parcs' 27 holiday destinations
Pierre & Vacances Center Parcs Group
Kevin Tran
Website Product Owner
PowerStop champions automotive UGC with Emplifi
Powerstop
Jake Walenga
Marketing Manager
Radio Flyer drives a 7x increase in conversion with Emplifi
Radio Flyer
Mindy Schanzle
Marketing Communications Lead
Raymour & Flanigan doubles the amount of authenticated reviews they receive with Emplifi
Raymour & Flanigan
Sara Ravesi
Director of Digital Marketing
Ribble enables hyper-personalized retail experiences with live video shopping
Ribble Cycles
Andy Smallwood
Chief Executive Officer
How Salomon gears up for seamless social care with Emplifi
Salomon
Adrien Marchand
Global Social Media Manager
Seattle Coffee Gear brings value to shoppers with UGC
Seattle Coffee Gear
Kelli Rognlie
Senior Marketing Manager
How Shopee transformed campaign management to drive results
Shopee
Hasakgun
Shopee
Skyscanner showcases global community content with Emplifi
Skyscanner
Ayoub El Mamoun
Global Social Media Manager
PLDT and Smart call on Emplifi to fully connect with their customers
Smart Communications, Inc.
Elijah Mendoza
Head of Digital Communications
Sofology finds the perfect fit for each customer with virtual sofa shopping
Sofology
Simon Peck
Director of Digital and Business Development
Sportsman's Guide scales content creation with a successful social media marketing campaign
Sportsman’s Guide
Jake Dybedahl
Senior, Social Media Analyst
Stanley increases their volume of reviews by 100% with Emplifi
Stanley
Lynna Kim
Ecommerce Manager
How Stori transformed digital banking engagement for millions across Latin America
Stori
Guadalupe Barranco (Lups)
Social Responding Lead
Sun & Ski Sports brings community to the forefront with Emplifi
Sun & Ski Sports
Tiffany Mass
Social Media Specialist
Sur La Table serves a full menu of customer content with Emplifi
Sur La Table
Kevin Ertell
Senior Vice President Digital
How the tourism brand develops an effective social media strategy, in four steps
Switzerland Tourism
Dominic Stöcklin
Head of Social Media
TaskForce uses Emplifi to create effective, impactful content to drive social change
TaskForce
Avi Zollman
Head of Audience
The Arizona Cardinals score a touchdown with their social media content
The Arizona Cardinals
Zach Galia
Director of Digital Content
How The Bay collected over 2 million syndicated reviews with Emplifi
The Bay
Sharry Ash
Customer Site Experience Manager
How the brand uses data to measure and amplify advocate voices in the community
The Body Shop
Rizky Puji Lestarina
Social Media Manager
How Boston Beer transformed digital customer service to uphold its legacy of loyalty
The Boston Beer Company
Erik Neumann
Consumer Relations Manager
The Cheesecake Factory slices handling time by 20% with Emplifi Agent
The Cheesecake Factory
Linda Candioty
Vice President of Guest Experience
The Cosmopolitan of Las Vegas drives 250 million impressions with Emplifi
The Cosmopolitan of Las Vegas
Lindsey Riggs
Director of Digital Marketing
The Finnish Institute of Health and Welfare Connects with its Citizens on Multiple Channels
The Finnish Institute for Health and Welfare
Malena Kumpulainen
Social Media Specialist
The Vitamin Shoppe gets healthy results with Emplifi
The Vitamin Shoppe
Tamara Pircz
Senior Director of eCommerce
How the Indonesian automotive market leader closed collaboration gaps by bringing together all teams under one roof
Toyota
Arief Zackie
Digital Lead
Trollbeads creates a data-driven content and community strategy with Emplifi
Trollbeads
Lisa Claire Mindegaard Uhrenholt
SoMe & Digital Campaign Manager
Trupanion uses Emplifi to create a community-driven Insurance brand
Trupanion
Kesa Hurley
Member Engagement Specialist
How TUI used Emplifi AI to increase ad efficiency by 81%
TUI fly
Ineke Vanhaelemeesch
Branded Content Coordinator
How an audience-centric approach to social media turns loyal fans into engaged brand advocates
Tune Talk
How the healthcare system manages reviews from hundreds of locations while connecting with customers and competitors to put their patients first
UCHealth
Kimberly Irwin
Social Media & Digital Marketing Strategist
How the largest mixed martial arts promotion company used social media as an always-on channel when fans needed it the most
UFC
David Shaw
Svp of International and Content Manages the Global Strategy
How a leading European energy provider and agency optimize content strategy for a global audience
Uniper
Thierry Tiquant
Senior Online Manager
How the winery pairs data with creativity to inspire great digital customer experiences
Viñedos La Redonda
Mauricio González
Chief Technology Officer
How vivo Communication Technology cuts down the data overload to focus on what drives engagement
vivo
Li Yan
Global Digital Senior Manage
How VIZ Media streamlined operations and built a fanbase through UGC
VIZ Media
Ryan Crowder
Senior Social Media Manager
How the agency uses holistic data insights to save time and make strategic decisions that drive business objectives
VMLY&R Agency
Nicholas Pan
Strategy & Commerce
How Volaris improved customer sentiment and content performance with Emplifi's social media management solutions
Volaris
Monica Mazon
Social Media Analyst
Integrated solution allows Wed2B to produce, publish and monitor engaging content
WED2B
Paul McAllen
Marketing Executive
How Wool and the Gang uses community content to drive inspiration
Wool and the Gang
Julia Patterson
Head of eCommerce
How Xplace saves 45+ hours weekly while empowering clients with autonomy
Xplace
Giorgia Mezzi
International Team Leader
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