Case Study: Meetic achieves 4× faster social responses and unified online reputation management with Emplifi Social

Emplifi helps Meetic establish a serious relationship with its customers

Meetic, the European leader in dating services across 15 countries, needed to simplify and standardize how customer service teams, community managers, agencies and freelancers handled social interactions and monitored online reputation. To unify those teams and analyze their e-reputation, Meetic adopted Emplifi Social from Emplifi as a single, turnkey platform.

Emplifi consolidated inboxes, enabled fast personalized responses across channels and offered one‑click monthly reporting; Meetic reports it can answer comments almost four times faster and now has both quantitative and qualitative visibility into its online reputation. Emplifi’s solution streamlined workflows for multiple teams, improved response times, and made social performance easier to track across markets.

Meetic

Stéphane-Laure Bernelin

Global Communication Manager