dotdigital B2B Case Studies & Customer Successes

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dotdigital has over 350 employees and offices across four continents. Their aim is simple - to empower marketers to achieve their goals in faster and smarter ways. dotdigital’s easy-to-use Engagement Cloud combines powerful technology with passionate people to deliver an unbeatable service.

Case Studies

Showing 51 dotdigital Customer Success Stories

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Abi and Joseph revamps online shopping experience with dotdigital Engagement Cloud

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Accolade Wines achieves 15% increase in Gross Sales Revenue with dotdigital Engagement Cloud

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Alex Woo achieves a 15% increase in click-through rates with dotdigital

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Alexandra, Britain’s leading workwear provider, achieves a 5% weekly sales lift and 90% higher email open rates with dotdigital

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Aston Scott achieves 20% time savings and improved renewal engagement with dotdigital email & SMS automation

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AUSLEC/L&H achieves 50% database growth and 95% CTR increase with dotdigital Engagement Cloud

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Building brand loyalty for a global fashion leader

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Bodybuilding Warehouse achieves 20% increase in email conversion with dotdigital

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British Airways achieves real-time post-flight customer feedback with dotdigital

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Cabbages and Roses achieves 5,500% ROI through marketing automation with dotdigital (dotmailer)

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City & Guilds achieves 15:1 ROI through marketing automation with dotdigital (dotmailer)

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City Lit re-engages 1,500 dormant contacts and boosts email engagement with dotdigital

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Crystal Palace Football Club achieves a 76,000-strong engaged fan database and 35% average email open rate with dotdigital

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Danone Nutricia achieves almost 50% higher repeat purchases and improved patient compliance with dotdigital

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Deborah Lippmann achieves stronger customer intimacy and 5× email-driven revenue with dotdigital

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DHL Express Americas achieves faster, localized email delivery and measurable campaign performance with dotdigital

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Dixons Carphone achieves 8%→11% online order conversion uplift with dotdigital SMS automation

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Dollar Hobbyz achieves 140% growth through email with dotdigital

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Dormify doubles website conversions and boosts email revenue with dotdigital

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Econsultancy achieves highly personalised, faster email publishing for 80,000+ readers with dotdigital (dotmailer)

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ELEMIS achieves higher customer engagement, conversions and revenue with dotdigital

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Explorer Travel Insurance increases customer loyalty and conversions with dotdigital

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FAIRFX achieves 73% increase in conversions with dotdigital email automation

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Grenson achieves a 70% average post-purchase open rate and 60% survey response-to-click with dotdigital (dotmailer)

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Harry Hall achieves higher ROI and increased subscriber engagement with dotdigital marketing automation

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Help for Heroes achieves faster, targeted fundraising and significant cost savings with dotdigital

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House of Fraser achieves reduced operational costs and improved click & collect and delivery recovery with dotdigital SMS

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icelolly.com achieves a 17% Facebook conversion rate with dotdigital's Engagement Cloud

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ITV Studios achieves smarter programme sales and 163% web-traffic growth with dotdigital

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Leisure Pass Group achieves high‑volume automated, personalised email engagement (800,000 emails/month) with dotdigital

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Lights4Fun achieves five-figure campaign sales and 25% email open rates with dotdigital

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Monin drives 10% month-one revenue lift and $20K/month from automated email marketing with dotdigital

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Naylors achieves 219% revenue growth with dotdigital

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Newmarket Holidays achieves 50% turnover growth through email marketing with dotdigital

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NHS Blood and Transplant achieves a 25% reduction in missed appointments and over 300% boost in app engagement with dotdigital

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Oasis HR achieves smarter recruitment and higher candidate engagement with dotdigital

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ODEON Cinemas achieves 10x audience reach and increased engagement with dotdigital

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PEI Media achieves 400% CTR increase with dotdigital’s Microsoft Dynamics integration

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Positive Advertising achieves omnichannel customer engagement and 12,000+ live contacts with dotdigital

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Royal College of Physicians achieves higher member engagement and targeted, mobile-optimised communications with dotdigital

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Science in Sport achieves 33% email-driven online revenue and higher average order values with dotdigital

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Slendertone achieves 21% re-engagement and sustained customer engagement with dotdigital

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Spicerhaart achieves 100% release reservations and 6,229% ROI with dotdigital (dotmailer)

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Team GB achieves massive fan engagement — 5.94M emails and 45K game-time clicks with dotdigital (dotmailer)

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The Great Run Company achieves higher email engagement and targeted segmentation with dotdigital

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The National Gallery achieves 72% pre-visit open rates and higher conversions with dotdigital Engagement Cloud

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The Royal Aeronautical Society achieves 35% open rates and tripled click-through rates with dotdigital

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Toolstop grows international business and boosts email engagement with dotdigital

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Tottenham Hotspur achieves 233% retail revenue lift and 36% welcome open rate with dotdigital Engagement Cloud

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TUI Group achieves a unified customer view and faster, more insightful marketing with dotdigital

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VetShopMax achieves 33% increase in gross sales revenue with dotdigital Engagement Cloud

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