TUI Group achieves one global customer experience program with Qualtrics
TUI Group
Ute Haupt
Director Consumer Insight & Voc
B2B Case Studies Featuring TUI Group as the Customer
Explore case studies featuring TUI Group as the customer — learn how vendors and partners helped TUI Group solve real business challenges.
Case Studies
Showing 34 Success Stories about Software and Services used by TUI Group
TUI Group - Customer Case Study
TUI Group improves customer experience and boosts NPS with Sabio's Bright Navigator
TUI Group
Rachel Gregory
Contact Centre Solutions Manager
TUI Group accelerates cloud transformation with Slalom
TUI Group
Pieter Jordaan
Director of IT Engineering
TUI Group achieves 29% higher social conversions and 18% improved ROAS with Tealium
TUI Group
Volkan Özturan
Team Analytics Digital Commerce
TUI Group achieves global endpoint security and customer data protection with CrowdStrike
TUI Group
Nick Jones
Chief Information Security Officer
TUI Group boosts travel bookings with Taggstar social proof messaging
TUI Group
Anthony Hopwood
Senior Web Product Owner
TUI Group achieves continuous digital transformation and streamlined, automated operations with IBS Software
TUI Group
Lena Klass
Head of IT Group Airline Operations
TUI Group achieves 400% conversion increase with Tealium Predict (Tealium)
TUI Group
Karin Marksteiner
Head of Analytics, Data & Personalisation
TUI Group achieves 4x higher website conversion rate with iAdvize
TUI Group
Mourad Tabiti
Responsible for Web Performance Department
TUI Group achieves a successful project-to-product transformation with Planview
TUI Group
Pieter Jordaan
Chief Technology Officer
TUI.com optimizes its online shopping experience through messaging
TUI Group
Britt Weidlich
Onsite Sales Manager
TUI Group boosts engagement and scales multilingual, multi-channel marketing with Jacquard
TUI Group
Jinnie Martin
Senior CRM Manager
TUI optimises cross-channel marketing with Jacquard AI
TUI Group
Simon Baines
Head of CRM
How One of the World’s Top Tourism Businesses Used InstaVR to Create 90 VR Tours of Holiday Excursions, Increasing Bookings and Upsells
TUI Group
Chris Carmichael
Manages the Innovation Lab
TUI Group achieves 230% increase in employee readership with PageTiger
TUI Group
Carolyn Smith
Global Head of Leadership & Development
TUI Group boosts sales team engagement with BeeLiked gamified rewards
TUI - Customer Case Study
TUI Group achieves centralized, high-availability workload automation and 4,000+ automated daily jobs with Automic Workload Automation
TUI Group
Wolgang Utesch
Director of Production Planning
TUI Group achieves accurate call attribution and higher PPC ROAS with Infinity Tracking Enterprise Edition
TUI Group
Chris Fensome
Paid Search Manager
TUI Group achieves a 360° customer view and more personalized travel experiences with Talend MDM
TUI Group
Louise Williams
General Manager Customer Engagement
TUI Group achieves data-driven personalization and higher conversion rates with Tealium
TUI Group
Nicole Emer
Web Analyst
TUI Group achieves €500K extra monthly revenue with iAdvize's ibbü on-demand experts
TUI Group
Olivier Roche
Chief Digital Officer
TUI Poland improves customer experience and online sales with SAP Hybris Commerce
TUI Group
Adrian Mazurek
E-Commerce Manager
TUI Group centralizes partner asset management with EPAM Systems
TUI Group achieves real-time pricing and market-leading customer service with TIBCO Software
TUI Group
Heinz Kreuze
CIO of TUI Central Region and CEO
TUI Group achieves a unified customer view and faster, more insightful marketing with dotdigital
TUI Group
Matt Royal
CRM Manager
TUI Group achieves 50% reduction in cost per lead and increased web-generated revenue with ResponseTap
TUI Group
Jo Bradbury
Digital Acquisition Manager
TUI Group achieves streamlined store visit reporting across 600 stores in 48 hours with Klipboard
TUI Group - Customer Case Study
TUI Group - Customer Case Study
TUI Group
Edwin Hof
Head of Digital Marketing
TUI Group achieves end-to-end financial automation and 85% STP on 5M invoices with Tungsten Automation
TUI Group
Matthew Miles
Head of SAP Support
TUI Group achieves time savings, flexible feed management and group-wide collaboration with Channable
TUI Group
Martin Michels
Paid Search Manager
TUI Group achieves legally enforceable, efficient B2B contracting with OneSpan Sign
TUI Group
Didier Verscheure
IT Manager
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